This Refund Policy sets forth the rules, limitations, and procedures related to refund requests for purchases and services provided through our website dedicated to Evil Lands. By visiting our site, engaging with our services, or making a purchase, you fully agree to the terms outlined in this document. Please read carefully to understand your rights and obligations regarding refunds.
Our website may offer guides, digital resources, and access to special content related to Evil Lands. It is important to note that we are not the official developer or publisher of the game. Any purchases made directly through platforms such as Google Play or the App Store are managed under their own independent refund policies. We do not have the authority to approve, deny, or alter refund requests made through those platforms. Users are responsible for familiarizing themselves with the policies of these third-party providers before making a purchase.
All digital goods provided through our website are considered final once delivered. Digital products, such as downloadable content, strategy packs, or exclusive guides, cannot be returned after access has been granted. We strongly recommend that all users carefully review product descriptions, technical requirements, and compatibility details before completing a purchase. Once digital access is provided, refunds will generally not be issued except under very limited circumstances as described below.
Refunds may only be issued under the following specific conditions:
- Duplicate Purchases: If a user accidentally makes two or more identical purchases through our website, the duplicates may be eligible for a refund after verification.
- Failure of Delivery: If a technical error prevents access to purchased digital content or services, and the issue cannot be resolved by our support team, a refund may be granted.
- Exceptional Cases: In rare and extraordinary circumstances, our support team may review and approve refund requests on a case-by-case basis, provided the claim is supported with sufficient evidence.
The following scenarios are not eligible for refunds:
- Change of mind after a successful purchase.
- Dissatisfaction with the product that arises from personal preferences, such as “not liking the content” or “no longer needing it.”
- User errors such as providing incorrect details during the purchase process.
- Purchases of in-game currency, items, or content through third-party platforms like Google Play or the App Store, since these transactions are outside of our control.
All transactions related to Evil Lands made via official distribution platforms are governed solely by their refund rules. For example, if you purchase gems, premium items, or other content within the game via Google Play or App Store, you must direct your refund request to those providers. Our website has no influence over their refund decisions and cannot intervene in such cases.
If you believe you are entitled to a refund under the conditions described in this policy, please contact our support team. Your request must include the following:
- Proof of purchase (such as a receipt, confirmation email, or transaction ID).
- Detailed explanation of the issue and why you are requesting a refund.
- Any additional evidence supporting your claim (e.g., screenshots of technical errors).
Each request will be thoroughly reviewed. Refunds are not automatic and will only be granted after proper verification of the claim. In some cases, we may request additional information to complete the review process.
Approved refunds will be processed within a reasonable timeframe. The method of refund will typically match the original payment method used. Please note that processing times may vary depending on your bank, payment provider, or platform through which the purchase was made.
Our website acts independently and cannot be held responsible for in-game experiences, gameplay changes, or dissatisfaction with Evil Lands itself. Any adjustments, updates, or content modifications made by the official developers of Evil Lands are beyond our control. Refunds will not be granted for such circumstances.
We reserve the right to update or revise this Refund Policy at any time in order to meet legal requirements, improve clarity, or adapt to changes in our services. Users are encouraged to revisit this page periodically to stay informed about our most current refund practices.
If you have any questions about this Refund Policy or wish to request a refund under the eligible conditions, please reach out to our customer support team using the contact details provided on our website. We are committed to assisting our users and will address all inquiries fairly and promptly.